I traveled on TAM airlines to Buenos Aires in end of May. They could not deliver my bag for one full week. I was on business trip and had no other choice than to buy basic essential clothing and toiletries. I ended up spending US $600. The bag was found and delivered to me on eighth day. I kept asking for the reimbursement for my expenses. But in vain. TAM is absolutely insensitive and puts forward the ridiculous baggage policy. Which offers US $50 if the baggage is not found for 3 days after arrival. Can you believe that? 3 days after your arrival…. And nothing more is paid, even if you lose the baggage. Its US $50 take it or leave it period.
By the way it's over 90 days now I have not received the reimbursement.instead what is offered to me is a flight coupon to fly on TAM to Brazil from US within one year. Which is of no use to me, because now I'm in India, and TAM does not fly there.in spite of explaining this to TAM authorities there is no use. Efforts are in vain.
Bottom line TAM airlines baggage policy is outdated and ridiculous. It sucks.
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