I ordered an instrument cluster for my Audi A4. At the time, the car was in another state and I was having a mechanic work on it for me. Despite BIG LETTERING in email writings that parts have a 90 day warranty, later on there's a little blurb about a 15-day warranty for electrical parts. My mechanic was unable to reflash the unit to be able to use it. When contacting D&J, I was told that he was "unable" to return the part. Turns out, he wasn't unable, just unwilling. Then when he was asked what he could do rectify the situation and to make good on the promise of "excellent customer care" he again stated he could do nothing. When he was told that perhaps I should let all my friends and acquaintances both physical and via the internet know that they should not shop there, I was told "good luck with that. If you have that sort of power, go ahead and try." So now I'm stuck with an unusable part. Just be very, very careful with these characters. They are not willing to go out of their way at all to take care of customers.
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