I canceled my warranty within the 30 day allotment. I was told that it could take up to 30 days to receive my $395 refund for the down payment. The warranty was purchased on 5/1/09 and I canceled it on 5/19/09. It took them 2 days to take the money out of my account, but I still have not received credit for the cancellation and today is 6/27/09.
I had spoken with several customer service representatives including a supervisor named, David Chase, and I was told that the refund would be back in my account by 6/26/09. I have already filed a dispute with my bank back on 6/19/09 against Access Warranty and if the funds are not there by 7/03/09 I plan on seeking legal action.
I should have done my homework, apparently this company is not even a member of the BBB. I have read other complaints about this company and I hope you all at complaint will file a lawsuit against this company. I feel there have been too many victims and enough is enough! I canceled my warranty because there was too many exculsions in my contract of items that were not covered. I feel you should not get a warranty from a company who is not part of the BBB and is not A rated company, because these type of things will happen to you.
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