Complaint / Review
Geico Insurance
Canceled me after I filed a complaint against them

I filed a complaint against Geico with the Texas Department of Insurance. They had renewed my insurance and then I had some terrible service with them so I filed a complaint. Everything was fine until I filed a complaint against them. They renewed my insurance in October and I filed the complaint against them in late November. Me and Geico and the Texas Department of Insurance went back and forth.

It is time for me to renew my insurance with Geico again and suddenly they are telling me they can't renew me because I backed into a wall in September. I did do that but I damaged noone's property. I had a little dent which had prompted me to call Geico and ask them what would I have to do if I ever damaged my car and noone else was involved? They kept prodding until I told them I bumped a wall but did not want to file a claim. Well the girl on the phone assured me she would not but they just wanted the information for their records. She lied.

A letter came that had a claim number and informed me that I could get my car fixed at the shop of my choice. Boy was I shocked! I called and told them I did not want to file a claim and was assured I would not have to. After this incident, I complained against them. But don't forget, they had already renewed my insurance after the incident. They canceled it only after I filed a complaint against them. They assured me that me filing a complaint had nothing to do with the claim.

I don't believe that so I have filed another complaint against them. Waiting for a response from The Texas Department of Insurance. Geico told me I had to find another company because they are not renewing my policy because I bumped a wall in September. What??? The agent told me this is the first chance they had to cancel my insurance.

I have never heard of a insurance canceling your policy because of a bump into a wall while backing up. Geico is dirty and you need to really watch them. Bigger don't always mean better people! Run from Geico. They pay more attention to that little lizard than they do their customers!!