A wounded Army combat veteran took his '98 Mazda p/u truck to Concours Motors Inc., 1400 W. Silver Spring Drive, Milwaukee, WI, 53209, in December '02 because his dashboard temp. Gage indicated engine was not warming up. I point out that he was a wounded vet as his hands were crushed in tank battle and when his fingers get cold, as during a Wisconsin December, they get stiff, hurt like hell, and turn pasty white.
Although he does most maintenance on his vehicle, he felt this repair was best left to Mazda dealer because of the weather. Although he suggested a new thermostat, he was charged $140 for a 'diagnosis', and a new temp. Sending unit was installed (very easy to replace on this truck). He drove home & still had the problem.
He called Concours, set up a new appointment, and took the vehicle back. After 2 (!!) days in the Concours shop, he was told nothing was wrong his truck, even though the temp gage still didn't work. The vet took the truck somewhere else & had it fixed for under $10 (a new thermostat was installed, no labor charged as mechanic who did it felt he had paid enough already).
The vet filed a complaint with the Better Business Bureau & the Wisconsin Dept. Of Consumer Affairs, and also asked a local TV station (Channel 4) that investigates consumer ripoffs, but Concours refuses to even discuss, saying the vet got his moneys worth.
This is a vet who put his life on the line for places like Concours and the management staff that work there. The vet has no fear of retaliation from Concours because they'd be fools to do so.
Why not call or e-mail Concours expressing your indignation over what they did.
If you want more info, please contact me through the rebuttal box
John
Milwaukee, Wisconsin
U.S.A.
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