My parents have a '03 Cadillac SLS and they are getting into their late 60's. My parents brought the car to Kelly to have it serviced and I had told them to make sure and get an itemized receipt which they did. I then looked the receipt over and found several expensive discrepancies. I proceeded to contact Steven McKenna who was the Writer on the repair to lodge a complaint and find out why these extra parts and services were performed without notification.
Mr. McKenna proceeds to tell me that it's not my father who is upset but me, myself and that I should go ahead and butt out. Obviously I was none too happy about that especially since I fight in MMA and don't take kindly to rednecks shooting their mouths off at me. Mr. Toughguy then tells me that I should change my attitude before coming in or there may be problems. Hmmm... I've since looked this guy up and he's a little weasel who has to act tough and cheat old people out of their money to feel like a big guy. So, in the end, it comes down to this, Mr. McKenna cheated my parents out of money illegally and then proceeds to threaten me physically for calling him out on it. I am going to be contacting the police and the State's Attorney General about Kelly and Mr. McKenna and my advice to anyone out there would be to find a different service department until this McKenna clown is canned or demoted.
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