I am extremely disappointed in Just Brakes and the staff that works there. Although they seemed very nice and friendly at the start, I was completely shocked at their prognosis.
I was told that my right front caliper was broken and needed to be repaired and that the cost would be over $460.00. After I told them to hold off on the repairs that I was going to take it somewhere else, the manager put me on hold and came back on the phone and offered to complete the repairs for $389.00. Right away I became suspicious of why I was not offered that price to begin with. I told them still that I would take it to another place to be repaired and the manager told me that they have already started the repairs and that I had to let them finish what they had already begun. Though I was not happy with that, I agreed.
Once finished, I asked them to explain to me exactly what was wrong, once again they explained the caliper issue with me. One of the guys there went to look at my ticket, and strangely enough, the problem was not even written or recorded on my ticket!
I took it to a Brake Check where I knew the manager, he is a family friend, and had him take a look at my car the very next day (yesterday). He told me that there was absolutely nothing wrong with the front caliper, but that the rear ones were too close to the rotors and were over 240 degrees F when they went to touch them. He informed me that if I had driven much farther, then they could have caught on fire. If the Just Brakes staff hadn't done it on purpose for sabotage, then they did not take the time or care to notice the issue, putting me and others on the road in extreme danger. Not only was the staff lying to me about the damage, most likely because I am a female and came in there by myself, but I could have been hurt.
I will be reporting this to whoever I can in the Houston area and on websites that reference this location. Like I said before, I am extremely dissatisfied with Just Brakes and will never bring another vehicle there, or recommend them to anyone I know.
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