I simply had Santa Rosa Audio Middle transfer a great piano from only north of Santa Rosa to Mountain-View. I'm really displeased using the middleis extremely unprofessional customer support. The dog owner Wayne S. Is surly, uncivil and combative. He reported that his deliverymen needed to wait 30-45 minutes in the location in Mountain-View. The movers came half an hour sooner than he informed us they'd. (He told us the movers could be there between 1:30 and 2:30, and alternatively they reached 1:00). I was informed this after I allow him realize that there was an issue with among the pedals which wasnot there prior to the transfer. Among the deliverymen appeared beneath the violin to ensure a wooden dowel that frequently gets dislocated when this make of violin is transferred was in position. It had been. He advised us that there is various other inner issue he could not determine. I named David in order to allow him realize that the dowel was in position however the pedal nevertheless was not working correctly. I needed to ensure David was educated of the prior to the violin was updated in case the receiver discovered an issue which wasnot small and quickly mounted. Used to donot wish to have any error made about once the issue endured therefore there could be no distress about why I would be seeking the pedal issue be included in Santa Rosa Music Center. David was instantly defensive and rude requiring he did not do something to my violin, that it had been anything little any receiver might repair, which perhaps somebody had set a pen along with the piano that dropped within the piano which may have all messed up the pedal. He also stated that he was "completed with me" when he became disappointed after I told him I had been merely adding forth a theoretical scenario where anything apart from what he thinks may be happening. He explained he understood nothing happened towards the violin since he talked towards the movers. But he was not area of the shipping procedure and issues FAIL constantly in a transfer. I described this to him and simply wished to be obvious when the violin was broken upon transportation that his organization could be accountable for the fix, especially since the preparations for that transfer were created verbally within the telephone. I'd to inform him numerous occasions it's traditional for moving companies to protect any problems designed to home throughout a transfer, which I had been by no means producing an ad hominem assault;I had been not asking his professionalism or even the movers proficiency. He explained he did not like my tone although my tone through the discussion was ethical and relaxed. Following this trade, he questioned why his movers needed to delay at Mountainview, and explained just how much his movers are paid one hour. After I questioned him if he desired me to protect the price for that delay period, he explained he did not. I said that I had beennot sure why he was informing me concerning the delay until he was wanting me to pay for additional (because it appeared he was carrying out a "tit for "tat", as though to express that my violin might have been broken, but I inconvenienced the movers somehow so we are actually or that I ought to feel poorly about telling him concerning the deteriorating pedal.). At that time, he again angrily stated, "guess what happens? I'm completed with you." and hung-up the telephone. Although I actually donot yet understand the precise reason for the pedal issue, - and that I do wish it's anything as small as needing to eliminate a little item that'll have accidentally dropped in to the violin - the therapy I obtained from David was reprehensible and inexcusable. I'll never employ Santa Rosa Audio Centreis solutions again and that I recommend others to stay away from this unprofessional company.
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