I guess that is thier way of business, I have been mistreated as well. They have ripped me off and I would NOT recommend buying from this dealer. Its all a lie, they are only nice to you when you purchase the car the second you walk out you are nothing to them.
I purchased a Nissan Murano in November 15 and after I purchased it the front shocks were not working properly during the entire month of December they never called us back and when we called they would keep tranfering our calls from one extention to another, they were taking it like a joke. Finally, My husband and I went personally to the dealer. They sent me to Maroone Nissan in 8th street and sent me to Randol Villareal who works there and it seems he is on thier side, he told us the car had "nothing" yet he did not give us a paper of confirmation that he checked it.
Immeadiatly we returned to the dealer to see want could be done. They said they were going to fix it. They asked us to leave it there (that was a friday afternoon) on wenesday I called since no one had contacted me on the status of the car. Bert attended me and told me that the Murano was in the Nissan dealership and that they were checking it again.
He said he would call me once it was ready. On thursday since I saw they werent going to call me I called the Nissan dealership where he had told me they were fixing the car and asked about my car and gave them my VIN # and they told me that was never brought there. I called Bert to complain to him that he lied to me that my car was NOT where is said it would be and he raised his voice to me and told me to get my car and that he never wanted to see neither my husband or I again.
Then he hung up the phone on me. At this moment the car is still there (in Ambar Motors) and we do not know what will happen once we pick up the car. You never know the intentions of someone who is capable of lying and treating customers like that.
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