I am writing this on behalf of the horrible experience my best friend went through.
She took her 2005 Dodge Durango to Pep Boys to have the oil changed. She dropped her car off and went to have lunch with a friend. When she returned for her truck, she paid for the oil change and proceeded to head home. Approximately 12 minutes later, as she was travelling up the highway towards home, she sees smoke and flames from under the hood. She immediately pulls over, gets out, and calls 911. The Fire Dept came to put out the fire, and discovered that the "mecahnic" at Pep Boys left a shop towel under her hood, which caused the fire. Furthermore, he tied another shop towel around her oil filter to keep it in place, as it was the wrong size filter.
The fire destroyed most of the engine, as well as totalled the front end of the truck. This happened 3 yers ago, and she just recently received a settlement from them.
I would not go to Pep Boys for ANY reason.
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