To all potential car buyers, I want to take this time to inform you of the deception that has taken place at Sunset Ford. I feel that I have been lied to and yanked around like a puppet on 4 strings.
My name is Diane, and I work for a mortgage banker, in Scottsdale, AZ. I have been working for this company for two years.
My job requires me to assist the company funding manger in getting home loans approved. During this past two years, I have seen thousands of credit reports. I have seen some that are not so good, and some that are the best.
Knowing what I learned with my two years experience, I know that my credit history has speed bumps in it. My fair Isaac score three days before going to Sunset Ford, was 577.
Anybody that works at processing home loans or processing car loans would know that a fair Isaac score 577 would not qualify for a 6.9 interest rate. I was led to believe that they could get the 6.9% for me with no problem.
It is not like I have a credit card with a $5,000 or $10,000 limit. I know that my credit is really not what lenders want when handing out low rates for any kind of loan.
As an educated consumer knowing the value my credit, I went to Sunset Ford to try to replace my totaled car with a new car.
Knowing that I was going to do business with an industry that has bad reputation for ripping off consumers, I truly felt alone and at their mercy.
I went to Sunset Ford with the above in mind. I was in the need to replace my car right away. As a single lady, I felt that I was in a pond with God only knows what.
I did not want to go to any car dealer alone, so I took a close family friend with me. She and I both told the salesman, David, that if they could not get me into a new Mustang that we would go to another dealer.
David Told me if he can't get me into a new Mustang that no one could. Those were his words.
So, I found a new Mustang that I was willing to take home. We went into the dealership to make this purchase. David had me fill out a credit application.
I filled it out to the best of my ability. I ask David many times, "Do you think you can get me this car?" He said, "Yes." everytime I asked him that question.
A few hours later I was asked to come to the F&I office to sign for my NEW CAR. I was so excited that I was getting a Brand NEW CAR that was going to be in my name.
This F&I guy named Lou printed on my documents a theft reg. For $399.50, which I did not ask for nor did he inform me that he was going to slap it into the contract, a dealer doc fee of $85.35. He also printed on my papers a Base care warranty for $783.41 which I never asked for and kind of care package at all.
Talk about force feeding someone. Sure happend to me.
Now after I signed all documents that they needed or asked me to sign Lou told me "Hey congratulations on your new car. We hope you enjoy it" So I really felt that it was a done deal. They made me feel and believe that this new car was MINE! I was so happy that I finally have bought a new car for the very first time.
After leaving the dealership I took the time to show everybody and all of my friends my new car. I felt that I was on top of the world. Being a 22 year old single lady. I was very proud of myself for being able to buy my very own new car.
I was thinking to my self, "The smell of a new car was so hot. It is like nothing else I had ever experienced. The fresh smell, the smooth ride, the cold AC the new sound system was all MINE." I Thought to my self, "Very cool."
Then my salesman calls me 5 days after I signed all of the needed documents to say "Hey we have not been able to find a bank that will approve a car loan. We will keep working on it for a few more days and then if we can't find a bank for you, you will need to bring your new car back to us."
Right after that phone call, I felt like crap. It's like the new rug was being snatched from under my feet. I was worrying as to what is going to happen to me now. Am I going to have to go to a junky lot and buy a use piece of junk?
I feel that they led me through a car buying process to buy a new car and now they tell me that their F&I people could not get me a car loan.
Doing the work that I have been doing for the past 2 years, I know that this situation would never happen to a home buyer.
They don't let you sign all doc's and move in to a house and then a few days ask you to move out and go find a new place to camp.in the real-estate industry this deception does not happen at all. The realestate industry is highly regulated.
How can a car dealer sell me a car and have me sign all documentation and tell me that it is my new car, and happy motoring? Then have the nerve to call me back and tell me that I have to bring it back?
What do we have attorney generals for? How is it that a car dealer can do this and get away with it? If this car deal was never funded and I wrecked the car, who would have to pay for the damaged car?
How can a car dealer do this to consumers and get away with it? I feel it is all deception. I feel that this was a well thought out plan to keep me from buying a car from another dealer until they could find a bank that would do some kind of deal and then drag me back to the scene of the crime.
I never heard them ask me about a car Buyer's survey that I would think a new car buyer would get. It sure seems to me this all was a plan to have control of me as a car buyer until they had a bank that finance me in some kind of car loan. Like taking me out or off of the car buying market so no other car dealer could have a chance at me.
This dealer tells me that they are a "Blue Oval" Ford dealer. I Feel that they have earned their Blue Oval dealer status in a very deceptive way.
I also feel that Ford Motor Company needs to read my rip off report. I hope that usacomplaints.com has some insider contact info at Ford.
Another classic yank is now in the toilet
Dear usacomplaints.com, Do you have an advocate that can help me through this deception? I truly hope so. Car dealers are big scam artist. They should be punished for all of their deceptive ways.
Diane
Phoenix, Arizona
U.S.A.
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