I bought a key control component for my 2003 Saturn Ion on Ebay from International Automotive. It had been outlined as "completely new" having a 12 months guarantee. I acquired it on Jan. 28th. After I obtained the component, it had been covered in a bit of bubblewrap just without any packaging slip or warranty data. I eliminated it in the cover simply to look for a messy, filthy, scratched-up component. I quickly approached Worldwide automotive with this specific e-mail:
The key component I requested is outlined as fresh key component 2006 Saturn Ion D1968D. I acquired it today covered in bubblewrap which is not fresh it's filthy, damaged, and applied. Appears as if it had been taken off a repair property or parts vehicle. Why was this shown like a fresh component? I want a brand new component
I acquired an answer on Jan. 29th having said that:
Dear Valued Client,
We buy these in mass direct from Delphi. These are completely new as advertised. There can be some straches ue towards the method we obtain them, however they are completely new. We've settled bill to show this.
Please have this mounted with a skilled technician, to allow them to identify precisely.
thanks,
Administration
I however, approached them with another mail on Jan. 30th having said that:
Expensive worldwide-automotive,
The component was covered in bubblewrap just as well as in a postal service container. There is no bill or paperwork contained in the delivered container. Just about the entrance of the container may be the delivery information. It had been marketed as fresh but obviously can be used. I'll send photos if required. It's scores within the openings where the screws move in. The component is messy and filthy.
They responded back exactly the same evening with this specific e-mail:
Dear Valued Client,
We buy these in mass direct from Delphi plus they are completely new. They may possess some scuffs and dirt in it because of the method they're delivered to us, however they are completely new. We all know these are good-and will owrk completely.
should you not need this component, then please send it back again to us plus a print-out of the mail and we shall return.
Being that people market just OEM segments, we indicate them-so please make certain we return our component.
thanks,
Administration
so what can I actually do? Its their term against mine! The corporation must be barred from promoting on websites for example Ebay. Because of not having the ability to keep negative comments on Ebay anymore, others are most likely going right through the same!
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