In July of 08 I called Atlas Parts via a handout at a car show. I ordered a fuel gauge sending unit for my 58 plymouth which cost $207.66 including shipping. I did ask that if it did not fit could I send it back. "MB" stated it could.
After work was done on the car and an attempt was made to fit the part it was evident it would not fit. The mechanic called and I immediately repacked and sent it back to Atlas Parts in the original packing material and box. Note that it was not fitted onto the car in any way, nor was anything hooked to it so it was in perfect condition as shipped to me.
When I called Atlas a week later I got grilled from 'MB' saying they don't refund these parts but he would re-credit my card anyway. After 2 more weeks I called again...'MB' then wanted to know everything again and that refunds are not done but that it would be refunded. A week later I called again and went through the same thing... And again the next week.
After several calls from Oklahoma long distance, and on hold many times, (they have no 800 number) I tried to get my credit card issuer involved (HSBC GM card) but they said 'MB' told them parts are not refundable, even though I had never been told that at any time until trying to return the part.in all I invested over $270 including the part, return shipping and phone calls.
Anyone interested in buying parts from this company should be wary of this. I feel like calling my mafia family in Jersey but am trying to let it go. Hoepfully if a potential customer does not call them for parts I may feel better, or better yet let them know why you are not buying from them.
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