I'll try to keep this short and sweet.
A school bus ran a stop sign and crushed my car while I was driving to work one morning. The bus belonged to First Student, Inc., and was insured by Gallagher Bassett Services, Inc.
The accident happened on 11/14. It's now 01/22.
The bus driver admits fault. The accident report shows the bus driver was at fault.
It took three days for GB to admit the accident even occurred. It took another seven days for them to admit their client was at fault. It took another week for them to appraise the car. It took another week for them to send out paperwork for me to sign.
GB undervalued my totaled car, but I verbally accepted the amount they offered over the phone under the agreement that they pay for the rental car I was driving back and forth to work since the accident happened, and that they send me a check immediately.
When I got the paperwork they wanted me to sign (finally), it said nothing about paying for the rental car. I called the rental car company, and they said they contacted GB (who they have a contract with) and GB wouldn't pay.
I called GB and told them they either needed to set up billing with the rental car company like they agreed, or issue new paperwork with costs of the rental included. They refused.
This went round and round until I finally contacted my credit union, secured a loan, bought a car, and then paid the rental bill myself.
GB still refuses to pay for the rental, and still insists that I return the original paperwork with a signature.
I have to agree with others on this site who have stated that GB employees are rude. My claim has been handled by two different "claims representatives." The first, Tracy Crone, was a complete bitchy, gloating douchebag. At one point, she basically told me that I don't deserve to be treated well because I didn't have full-coverage insurance on my car. I assume she was fired (I hope so), because in May my claim was picked up by Danielle Morrill who is completely clueless (or, at least acts clueless), but continues the feet dragging.
We go to court next month. I simply want the rental car paid for and a fair value for my crushed car.
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