About a year ago I took my 4-Runner into the Roswell Toyota dealership in GA for a 30'000 mile service. On the phone they said the service was around 275.00.
After they completed the service they handed me a bill for $705.00. After I complained about the bill a manager told me they charged me the wrong hourly rate for labor, and lowered it to 595.00. I found it odd that they would charge different labor rates for different vehicles and I told him this was still too much. Then he told me they put the more expensive platinum spark plugs in the car, which I did not approve. I made him take them out which finally lowered the bill to $350. Still I was not satisfied so I complained further, and after threatening to go to the Better Business Bureau, the authorities and numerous consumer advocacy groups, he signed off on $295.00 for the service and said that was as low as he was going.
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