Complaint Description: took my car for a 30K service. Before that day I talked over phone to Mr Lee and clearly they told it will $199 a special plug cost $30 and even they told the same when I gave the car. After one hour they called and told that it will cost now upto $465 the explanation that they tought it a 4 cylinder... Whereas my car in v6 sonata limited... So there is no 4 cylinder. When I told them that I don't want to go further they cheated me with saying that they have already changed the oil and it will cost me $46. They are giving me some 1800 number and telling that if I want I can complain about it.
Your Desired Resolution: the oil change they have done and charged is unauthorised. If they increased the rate they should have consulted me. They should refund the total price.
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