I canceled my service with Direct TV and requested they mail me the return kit for the convertor box because I was moving. I advised of the date I was moving and that I would need the kit before that date. Twice I contacted them regarding this. They mailed the kit the day after I moved. When I finally got a new address they billed me for the convertor box because I had not returned it after I had again contacted them to give them a good address to mail me the return kit. So now they have my money and the convertor box. They charged my credit card for the cost of the box! I contacted them for a refund and they said "the check is in the mail." What check? Credit my card. They do not do refunds on credit cards, just charges. Oh by the way, it will take six to eight weeks to get the refund. What crap. Stay away from them. They are dishonest and thieves.
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