About a month back these people over charged a loan payment of mine by several hundreds of dollar. They were no help what so ever in fixing the problem so I had to get my bank involved in a Regulation E investigation.
It took over a month but I got my money returned to me.
Immediately after that I received a phone call saying I had missed several payments and that if I didn't pay $600 by Friday (only 2 days away) they would have my vehicle repossessed.
This doesn't make sense to me since I'm up to date on my payments and have ALWAYS been consistent with them.
Their CSRs are not well informed on how to do their jobs
and their so called "supervisors" are extremely rude and don't seem to have a good grip on what they're supposed to be doing either (i.E. Susan *)
Now I'm in a position to use insurance money to pay off a loan on a car that doesn't even run right now.
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