I had my wife's new car in the Firestone Complete Auto Care in Bellevue WA for an oil change. Several months later, when I changed the oil on the car myself, I found the car is still having the manufacture's orginal oil filter. I called the shop and confirmed that the shop uses generic oil filters. The shop clerks failed to explain why my wife's car is still using the manufacture oil filter on the phone. They said they would call me back for an explaination, but they never did.
I filed a complaint with the consumer affair dept and a district assistant manager tried to reach me once to discuss the matter. I called back several times and never get any respond. One time, I caught the manager on the phone, but he sail he was having lunch and will call me back. He never did.
I contacted the consumer affair again. The rep said he could not reach the district assistant manager and he will put this onto the manager's blackberry.
That is the last time I heard from them.
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