I am frequent customer of AutoZone. My husband and I have a mobile mechanic service and I am continually amazed by horrible customer service at every store I go to except one. The people working there treat you as if you're bothering them and you're the stupidest person on the face of the earth. I've been a loyal customer of AutoZone for many years. I spend hundreds of dollars with them each month. I've experienced many incidents here and there ranging from rude employees, being sold incorrect parts for vehicles, poor customer service, etc. But my last few weeks' experiences have taken things to a new level. I bought a starter only to find out the starter they sold us was faulty. Even after testing it on the machine in the store. It had a long crack running down the side and manger kept insisting it was good. Just as usually they only had one in stock so we had to drive all the way over to another store to go through the explanation all over again and exchange it after 20 mins of trying to convince the parts manager of that store.
At the same time I purchased the starter I purchased a valve cover gasket set for v6 engine which came with two of the same gaskets in the box that would only fit the front valve cover. So off we go to yet another store to try and get correct gasket for the other side because of course they only have one in stock because the gaskets are special order. It's like I have nothing better to do than drive all over from store to store wasting time and money. But those two incidents don't even compare to what I had to go through over a simple tool rental. I rented 3 tools and had to go through hell to get my money back. I returned 2 of the tools with no problem. When it came to the 3rd rental the manager tried to tell me I had already gotten my money back and took the tool from me... Only to send me back to another store where I originally rented them to start with. After 3 days of chasing around the store manager because according to every other manager he was the only one who could give me back my money. He treated me so poorly. I could hardly believe he was the store manger. He refused to listen to what I saying and kept telling me it had nothing to do with the situation. He refused to acknowledge that someone in his store had made a big mistake and implied that I received the money back already. He told me that there was no way he could return something he didn't have in his store even though his inventory was incorrect.
In the end, after more than an hour of standing there, he discovered there was some type of mistake in the computer that was voided. I didn't even get apology or sorry for the inconvenience. When I proceeded to ask for the number to corporate he wanted to know why and his whole attitude changed. He told me that he took care of the problem and asked why I should want to call corporate. Hmm... Maybe because you treated me like dirt? Needless to say I never got the number. After searching the AutoZone website the only number I was able to locate was customer service who directed me to a district manager who was very unprofessional and still didn't even offer and apology. The only thing I got was a why didn't you call sooner and I'll check into it and call you back. I can see why some people only shop at Advance Auto Parts and other auto part retailers. If anyone has a number to the corporate office or an email address for complaints feel free to send it my way...
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