I had to go to Durham NC to Duke hospital for testing for breast cancer. I had to rent a car to go so I found Dollar rentacar online. I paid the $37. Plus change for one day and a $100.00 deposit. When I rented it she said that the previous renter did not clean the car out and she had not had time to, BUT, if I did not clean it I would have to pay a $100.00 fee. So I cleaned the ashes from the back seat ashtray, The papers and drink bottles from the floor and under the seats. I get the car back, way cleaner than when I got it, I had over a 1/4 tank more in gas than when I picked it up to make sure I was not fined for that either. She (Dollar employee) said she smelled cigarette smoke IN the car, well nobody smoked in the car but my boyfriend did smoke one in front of the employee, at the back of the car while unloading our luggage, and she knew that. She was going to fine me $300.00 for that but knocked it down to the $100.00 deposit. I was very upset, and called the main office. That was over 2 weeks ago and I have not gotten one call from them. I finally called them and they informed me the "investigation" is over and I will not be getting my $100.00 back. That was a one sided investigation, they one listened to her side. Never called, wrote or emailed me. So beware of these theives. They will get you and you money. Go to a real rentel agency, I wish I had paid the extra $10.00 Enterprise was going to charge me, they have always treated me fairly. Not Dollar. I am going to dispute it with my credit card company and tell everyone on God's green earth what they did to me. You know... God Don't Like Ugly!!!
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