We made a reservation with Dollar a couple of weeks before we needed the car. We prepaid for the reservation.
We arrived to pick up the car at the specified time and SURPRISE - no car available. Well, not the size we reserved anyway. A larger MORE EXPENSIVE car was available however.
At 11pm, held hostage with other car rental desks closed, a useless prepaid reservation, we took the larger car which was supposed to be an additional $30.00. Not to create a huge issue and hassle, I agreed to pay the $30.00 charge. Rented the crappy larger car which sucked gas beyond belief. So much for a reservation - do not reserve cars with dollar - the reservation is useless. Look at other poster's comments about Dollar's common practice of bait-and-switch.
Fast forward, I get my credit card statement in the mail a month later. There is no charge for $30.00. THERE IS HOWEVER A CHARGE FOR $418.09!!! I contact Dollar and ask what is up? They said I "agreed" to all the optional charges. NO I DIDN'T - I HAD A PREPAID RESERVATION!!! I explain the whole thing to them, show supporting docs, and they agree to pay me back $146 and some change. Ummm. NOT ENOUGH Dollar. You owe me $270. Nope, they say TOUGH, and accept no responsibility for the agent adding all these charges to a PREPAID reservation and using my card to bill me for them when the card was provided for "security purposes" only.
Renter beware - rent from some other company. Avoid dollar at all cost. Don't make the same mistake i did!!! This practice appears to be a common practice of dollar. Look into other cases here at rip-off which are essentially the same circumstances i encountered (do a search here for "dollar rent a car") you will see case after case of the same bait-and-switch with tons of added insurance coverages not properly disclosed by dollar rental car or authorized by the renter.
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