My wife and I rented a car as a part of a great vacation in Iceland. After a week of driving (without incident) we returned the car. We were shocked when they discovered a very tiny dent above the right rear tire that was clearly from another car's door in a parking lot - a door ding.
The dent was less than an inch long and so small that you had to get up very close to even see it. I was a little surprised when the told me that they were going to charge me for it, and I was stunned when they said they were charging $800!
They said it was Hertz policy to charge based on the area of damage, not the size of the damage, and that damage to that area of the car was $800. I argued, of course, that it was insane to charge the same price for a huge gash and a tiny ding, but it was like talking to a very rude wall.
To add insult to injury they have not responded to any of my emails, and they have not sent me a photo of the damage as promised (I didn't have my camera with me).
Because we were headed to the airport for a flight home, and Hertz was our ride, we felt very trapped. It certainly felt like a scam. I would suggest that anyone heading to Iceland stay away from renting at Hertz, and if you do end up renting from them, park your car a mile away from anyone else and cross your fingers!
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