In May I conducted an online search for refurbished transmissions and was subsequently contacted by a Representative for Transmission Citi. I explained that I needed an operable transmission preferably refurbished to reduce expense. I informed Larry, the representative that I had already received an estimate of $1400-1600 for a new transmission. HE assured me that he could offer me a rebuilt transmission for the price of about $950.00 in addition to the cost of hard parts. I attempted to clarify that my main concern was that the transmission worked properly and that the price was less or equal to what my local shop had quoted me for which I had already paid and RDI fee of $300.00.
My vehicle was then towed from Killeen, TX to the repair shop in Denton, TX nearly four hours away. A few days later after no further updates I contacted Larry who told me the entire cost would total up to be approximately $3200.00. I immediately asked that my vehicle be towed back to Killeen, TX fully understanding that I would be responsible for all towing fees. He then attempted to include a dismantle fee although I had told him exactly what I needed and didn't agree to another RDI fee. During the period of time following that conversation I did pursue legal advice and subsequently representation.
Initially I was given an estimate of $670.00-680.00 for round trip tow fees. After calculating the total cost of having my vehicle towed back to Killeen, TX and repaired I was reached a figure of $2300.00 which is not significantly less than the grand total of my vehicle being repaired at the shop in Denton where it already sat. Being that time was a factor in my next decision I opted to accept the ludicrous price I was offered only to find that when I contacted Larry, the terms had changed. As I had not signed any paperwork during out entire correspondence I wanted to retain what I'd thought to be our previous terms of agreement on file.
When I received the paperwork via e-mail I saw that the price had risen to a little less than $5000.00. Once again I contacted the representative by phone and explained what I noticed to be different in this contract vs. The previous terms and that I would not be accepting his offer. He then added storage fees for the duration of the time that my vehicle was at the shop although I had requested the return of my truck a few weeks before. The price he then gave me which did not include an RDI fee was $921.73 a $300.00 difference from what he quoted me when I had initially requested to have my vehicle returned.
I ened up paying $850.00 for just to have my vehicle released.
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