On 06/04/08 i ordered a pair of Sienna keyless remotes. On 06/10/08 I received an email stating my order was shipped and my credit card was billed. After waiting three weeks I started sending original keyless emails and leaving messages on their unattended phone number requesting status of my order—they kept saying they shipped them but the usps had no record of them ever being shipped. After about a month, I received no more correspondence of any kind.
This is a copy of the last email I received from them, which came on 7/5/08
Hello,
I checked with USPS and do not show a status update for your original shipment.
Please reply back and let us know if the address we have on file is correct for a replacement shipment:
In the event that 2 packages are received we simply request you mark the 2nd package as RETURN TO SENDER and drop it back in the mail to us.
Please let me know if you have any other questions.
Thanks!
Nicole C - Tech Support
OriginalKeyless.com
Factory Original Keyless Remotes & Programming Instructions
(928) 772-3420
On 8/5/08, after another month of no contact, I contacted my credit card company to dispute the charge, sent them my documentation and they issued me a refund.
My experiences mirror almost exactly the scenarios from other reports on this site.
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