My brother was killed in an automobile accident on March 27th. I don't think I can express to you enough the unquantifiable emotional distress that we are experiencing right now. I also do not know how to express to you that I will not stop this campaign to put Pat Moroney through just a taste of the emotional torture that he is willfully inflicting upon my family right now. I will leave no stone unturned. I have filed a complaint with the Better Business Bureau of New York. I will give this to my husband's marketing company, Team Digital to make anyone that looks up Harley Davidson on the internet aware of the issue; I will email this letter to every person I know, and have them forward it to every person he/she knows and so on. I have contacted my good friend and loyal Harley Davidson customer to make him aware of the situation. I am sending this letter to all of the members of the Board of Directors as well as all of the local newspapers. I am contacting all of the local news stations to share my story, and I will get that bike back and an apology if I have to take this case to the Supreme Court.
My brother's estate owns a Harley Davidson Motorcyle that was purchased at Moroney's and was in for service and winter storage at: Moroney's Cycle 833 Union Ave. New Windsor NY 12553 Phone: (845) 564-5400 Fax: (845) 567-0848. The storage was $227.00 for winter storage and $1539.29 for parts and labor that was ordered to be done on the bike.
After the death of my brother, my other brother called and told the head of sales, Denise what had happened and that he was in the process of filling all of the insurance claims necessary. She told him not to worry, the bike was fine and that he should get back to her when he wanted it. He assumed that I had picked it up; I assumed that he had. We never received a bill, phone call, letter or communication from Moroney's EVER. A third party found out that the bike was still there on August 29th and contacted my sister. At that point we called Moroney's a total of eight times over the next two weeks to find out what was going on. My sister and I never received calls back, and again through a third party we were put in touch with the head of sales. Denise did call us back, asking that we pay what my brother had put in a work order for. Denise made it clear that she understood the miscommunication that had occurred. During the conversation between Denise and me, we agreed that I would come on Thursday, September 13th with a check for the $227.00 (for storage) and the $1539.29 (for service) and get the bike, obviously of very sentimental value to our family. While Denise and I were finalizing the arrangements, Pat Moroney took the phone from Denise, told me I owed him $10,000 for storage and that he was not responsible for sending any bills to anyone. He went on to say that he would "buy it off of us for $4,000." He was rude, abusive, unprofessional and a bully. He had no regard for the circumstances under which this had occurred or my brother's past excellent customer loyalty to his shop. When I offered to pay the amount that Denise and I had agreed upon the following day, he told me to "get a lawyer (he) was not releasing the bike for less than $5000.00 and that's a deal."
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