I drive a 2001 Honda Civic and I have approximately 90,000 miles. Part of the 90k scheduled maintenance is an automatic transmission flush.in order to save money (I usually go to the dealer), I went to NTB I also found a $20 off coupon on their website.
To make a long story short. I arrived at 9:00 AM to get a transmission flush and oil change, by 12:30 I was still waiting. The store manager explained that there was "dirt" surrounding my bearings holding the gears together and once the fluid cleaned it all out, it was discovered that I needed a new transmission. He claimed, that this was a common problem for Civics. The only reparation offered me was a ride home and their was no charge for the services.
I asked what else was going to be done "I offered you a ride home, what else do you want me to." Then I spoke to someone who turned out to be the Area Manager who was just as rude. He didn't want to speak to me because he wasn't going to tell me anything different than what I've been told. Then I asked him (the area manager) for NTB customer service line he replied, "well I don't know the number by heart, you can go back there and get it!" The Area manager told me my car would be taken to a transmissioin shop to see if NTB is liable. An hour later I asked the store manager what shop my car was being sent to, he replied "Does it matter? We're not taking it there until tomorrow." He continued "Things don't happen when you want them to."
In conclusion, I accepted my ride home at 4 PM. My claim has been turned over to NTB's insurance carrier, but in the meantime I have no transportation. I have spoken to the Regional Director he was able to press the store to give me my claim information, but that's it. I drove my car 30 mins to this NTB location with no problem. The NTB mechanic test drove my vehicle and he found no problems with transmission prior to the service. Now my transmission is slipping! They claim it's normal wear and tear and due to me not keeping up the maintenance on my vehicle which is false. They also said that when they were draining the transmission fluid it looked new.
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