My wife's van had sustained major damage to the front-end in a collision with a car not yielding the right-of-way. This was repaired by the Service King in Euless, TX. Please note that this Honda Odyssey was brand new (only 2 months old at the time of the accident).
(1) It took well over a month for Service King to repair. This amount of time may or may not have been appropriate, I am no expert, but it seemed extraordinarily long a time to fix. Of course, we had to use a rental van that entire time and had to deal with the insurance companies to get them to cover that additional cost, which was not fun..
(2) We experience problems immediately after receiving the vehicle, which we had to literally hound the service agent to fix. These were problems that localized to the exact location of their repairs. These things eventually got fixed, but we had to spend a considerable amount of time to convince Service King that (1) they were real problems, and that (2) they were related to the original repair.
(3) Just a few months later, the front end bumper "popped out". It looks to me that some bracket holding it tight came "undone". We took this back to Service King, and they are blaming us for doing NEW damage to it! They claim this is due to rubbing on a parking block. They base this on feeling "roughness" on the underside of the bumper. My wife does recall scraping a parking block (which you have to understand this van has a high clearance so this was a very minor incident), however, this bumper had popped out PRIOR to this incident.
We have spoken to Service King three times about this, and they REFUSE TO COVER THIS UNDER THEIR WARRANTY, and they continue to blame us for causing new damage!
(4) There are other problems which localize to the radiator and other parts in the front end near the original damage which are not working correctly, Service King NEVER did fix these, and claim that we need to spend our own time to get Honda to fix these under the manufacturer's warranty - even though these parts worked fine prior to the accident (this was a brand new vehicle).
(6) After receiving a second opinion on some of these issues, we found out after the fact that ALL OF THESE REPAIRS were performed with refurbished parts. Please keep in mind that this vehicle was only 2 months old at the time of the original accident. Now, to be fair, our insurance company (Progressive) probably authorized this use, but that is a separate complaint...
(6) This is just an aside, there is another collision repair shop on the other side of the street: "Craig's Collision Repair". We delt with some of these issues independently with them; Craig's charges a full 10% on labor, and when I compared estimates from both shops, Service King marks up additional labor for menial tasks which I am told that customers should not be charged for.in the end, I had some minor damage repaired on my car for a full 20% less at Craigs, compared to Service King ($800 instead of $1000).
In summary, Service King may have fancy commercials, and admittedly they seem friendly when you walk in the door. However, they do a horrible job of repairing, they use substandard parts, they mark up the cost of labor and over charge you, they will waste your time, and in the end they do not honor their warranties.
Buyer Beware.
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