We gave them $2000 over the phone with the understanding that they would set up a time the next day to deliver the vehicle. We had the rate and terms of the bank already. I called the next day and got the run around and then the next and then the next and then again the next day. Finally on Friday I called to get my money back. The owner refused because my husband had to call so he did and still got nothing. I called back and the owner kept telling me my husband had to call and I told him he did and got nowhere. He asked me if I was stupid and if there was something wrong with me because I called a few times. I told him no I just want my money back and he then asked me if I was deaf because he told me my husband had to call. I called Monday and thought I was getting somewhere but then Patty didn't call back and nobody would let me speak to her when I called back, I had to speak with Bob. Tuesday I spoke with Bob and he said he would issue the credit that day. Today, Wednesday, I called to see if they did that and Patty said no because I had to speak with Bob.
Therefore, Bob did nothing again. I don't like the fact that they are keeping my money and the fact that he belittled me. They have poor customer service skills and they seem like con artists to me. I just wanted my money back, I did not sign anything and I recieved nothing from them. I was also told that I was in the wrong for using my husbands credit cards even if he gave me permission to use them. But, if I am wrong aren't they wrong for not asking to speak with my husband before they took the credit card numbers and before they checked his credit? They knew I was not him! Are they seriously that desperate for money?!?!?!
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