Made the mistake of purchasing our new car from Frank Parra Autoplex in Irving. After doing all our own research and deciding on our new Jeep we picked the dealership nearest our home for convenient servicing/repairs at the dealer. After a not so professional and tiresome negotiation (we did our homework on Consumer Reports) we came to an agreement and completed the sale that same day and even let them set up our financing through their lender Chase Auto Loan. Weeks after, we called the dealer to ask about our plates since the paper plates were about to expire. We were informed that they had used an incorrect VIN number on all of our paper work including the auto loan and all the paperwork would have to be re-done and new plates ordered. We are still trying to correct the mess created with Chase as they have two identical loans in our name for the same car, different VIN numbers. Had to make a trip to the dealer to pick-up the new paperwork and new paper (temporary) plates. They filled up our gas tank as promised during the sale negotiations. Apologized to us for the inconvenience and promised us another tank of gas when the plates came in. No problem, let us know when they come in and we will come get them. Weeks had past and the second temporary plates were due to expire. We called and were told they were ready to be picked up so off the dealer my husband goes. When he arrives at the dealer he is confronted by the Sales Manager Paul and who is angry and complains to my husband that we didn't give them a very high rating on the Customer Survey / Feedback Request that was sent to our home a few days before. Due to he low rating from the feedback survey we would not be receiving that gas tank fill-up as promised. Neadless to say we will not be taking our Jeeps there for servicing and we will share our story with all of our Jeep Aficionados in Texas and on the web. Funny, I thought the purpose of asking a customer about their car buying experience was to improve upon the service, not punish the customer for their honesty. They say on their web site that customer satisfaction is important to them. This demonstrates that customers satisfaction and loyalty is not a priority at Frank Parra Autoplex.
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