I bought a used truck on 09/26/02. When I purchased the truck the salesman informed me that the check engine light was on, and they would fix it. I took the truck home and told them I would bring it back on friday on my day off.
They sent the truck out to be fixed and did not give me a rental. When I picked up the truck all seemed fine until I was almost home and the light came back on. I called them back and they told me that I had to drive it for 50 miles so the computer could reset itself.
I drove it for 400 miles and the light was still on. I took it back the next friday to have the computer reset. Webb ford told the repair shop not to hurry because they gave me a rental car, which they did not. When i got it back same thing happened, after I left the light came back on. I took it straight back to the shop and talked to the owner. The owner in turn told me I needed a new fuel pump but could not do anything unless it was okayed by Webb Ford.
Webb told them to give me back the truck because they had to check their records and see whether it was my problem or theirs. I had to drive it for another week until I had another day off. I took the truck back the next friday and they said that they would replace the fuel pump but I had to pay a $100.00 deductable. I refused to pay anything and they acted like they did me a favor and said they would waive the fee. How nice of them.
I got a loaner car from one of the salesmen but had to return it before 5:00 because that was his demo car. I had to use my insurance to get a rental car for the rest of the day and the next day. They called me the next morning and told me my truck was done so i took the rental back and went to get my truck.
Now here comes the good part. After I picked up my truck I went to get it emmission tested so I could go get plates, because my paper plates expired 2 days ago. It did not pass emmissions! They told me to drive it for a little bit and then bring it back to see if the truck computer would reset itself. While I was driving around on expired plates the check engine light came back on. I've just about had enough. I took the truck back to Webb Ford and told them I did not want it anymore.
They told me that they are not required to make them pass emmissions just to make sure all the parts are on there. Well isnt that nice of them. Then they told me that I was upside down on my truck which I had purchased only 1 month ago. I paid $16,000.00 for the truck and now they say it is only worth $10,000.00 Basically what that means is that a truck that I bought a month ago cost me $6,000.00 for one month.
That is a pretty hefty car payment dont you think. It must be for the storage fee because they have had the truck more than I have. I'm still not done yet I have to take it back tomorrow because they didnt have enough time to fix it today so they just put it back together, so bring it back tomorrow. If anybody knows one of the Webb Boys and could get me their number or e-mail I would surely appreciate it. Hope your buying experience is better than mine.
Jon
Merrillville, Indiana
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