We, my son and I, confimed a price on a left over 2006 bike which displayed a sales tag on it of $6,099.00. We were told there was a free warrenty and that the financing would be through a loan with a fixed monthy rate for a fixed number of years. We were told there would be no paper work until the following day because it was a Sunday and that the bike would be delivered the next day and we would receive the documentation then. The bike was delivered the next day to our home with no documentation.
A few days later we receved from the finance company a line of credit for $15,000 and a deduction of $12,260.93 for the total cost of the bike with monthly payments completely different from what was quoted. The bike had a sales tag on it for $6,099 and when we questioned Fred, if that was indeed the price he said, "yes" and that there would be a free service plan too and that the payments would be fixed at $99.00 a month for the first two years and $119.00 for four years.
I contacted Fred Rollo, the manager at Long Island Cycle and Marine and part owner, to find out when we would receive a permanent registration, bill of sale and copy of financial paperwork. I went to his office to get copies of the above information and it was then that I found out that there was a discrepancy in the actual price quoted and the bill of sale.
He told me that the additional charges were normal and that I should have expected them. He said that the price of the bike was $6,999.00. The service plan was not free, I was charged $2,000.00. There were dealer prep charges. The $300.00 cash down payment was not listed.
From then to now I placed over 40 phone calls for them to agree that what was quoted was not actually financed. He stated that He was willing to correct it. Fred also stated that he would remove the $2,000 warrenty charge.
My phone calls were never retured, my appointments were always cancelled. At one point, someone at Long island Cycle and Marine when I inquired as to why my appointment was cancelled, told me "This is bull S&, go F& yourself. And was hung up on. I immediately called back and questioned the vulgar speech and was told the same thing again.
I spoke to Vito, Joe, Gina, and numerous other pepole who stated that they would help me and take care of the problems, because they wanted a "happy customer".
The only times I actually got some response was when I physically went to their office. There was always a differnet person there, one actually quit while I was there because of this situation. To this day nothing has been done to rectify this situation.
The motorcycle was never reqistered, I have yet to receive a title and nothing has been corrected. I am stuck with a $12,260.93 credit card bill, which when my son (who I co-signed for) finishes paying with all the financie charges, will be paying over $23,000.
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