I have been a customer of Jiffy Lube for more than 10 years and generally have received good service. I have experienced the occasional loose oil filter or oil spilled on the engine but most service has been acceptable.
On 10/07/00, I took my vehicle, a 1996 Subaru Outback, to Jiffy Lube # 2278,2645 Street Road, Bensalem, Pa 19020 for a routine oil change. It was recomended that the transmission service be performed based on mileage and I agreed to have it done.
After the service was complete, I returned home, about 3 miles away. The following day, my wife took the car to go to work and after about 6-7 miles the engine began to smoke. She immediatley pulled over and shut off the car. I was on the road so she had to call her father for assistance. He traveled 30 miles to where she had pulled over and noticed that the engine had small puddles and splashes of red fluid all over the engine block and the manifold. He cleaned it as best he could with a rag and she returned home (with the engine still smoking).
When I returned home and looked under the hood, I noticed the transmission fluid and did some more cleaning. When I removed the dipstick from the transmission tube, I noticed that the fluid was all the way to the top of the neck of the tube. Obviosly the fluid had been over-filled and sprayed out the tube around the dipstick and got all over the engine (causing the smoke). I was able to suck out some of the excess from the dipstick tube.
The next day, my wife took the car back to JL and they said that the fluids were at the right level and it must have been a coincidence that the fluid got all over the engine. I believe that they actually took the level down to the correct level while she waited. Although, no damage or harm was done to my vehicle, a great deal of inconvenience was caused. My wife lost a day's work (she's an antique dealer in business for herself). I had a great deal of engine clean up to do to remove the transmission fluid and stop the smoking and smell of burnt trans fluid. I feel that this service was very unsatisfactory and do not feel comfortable using Jiffy Lube in the future.
I was also not happy with the response given when we took the car back. Hopefully this is not representative of the "Signature Service" that is so proudly advertised.
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