I cannot believe the rotten customer service my boyfriend Rene'received there. Five months ago, he ordered a custom Chevy Tracker.in my presence, he was told it would be in in six weeks.
Guess what, he was able to pick it up today, October 1st. And he's going to. I don't agree with that, but men, what can you say. I believe Don Brown Chevrolet would be behooved to know that you can't bully someone into being a loyal customer. You have to work for it. I would like to think what happened to my boyfriend is an isolated case and that they couldn't possibly stay in business if they treated people this way.
I wonder though, if this is the way they treat a customer with A credit, a 22 year history with the same employer, and a good trade in (a 2000 Dodge Ram), then I don't want to imagine how they treat everyone else. My boyfriend put down a $500 deposit thinking he'd be driving his new vehicle in 6 weeks.
Well, it took almost five months.in this five months of waiting time, he only recieved a call back if he called his agent Paul Bartell first. Oh, and of course, it was always coming in in the next week or so. Those dates came and went. No explanation offered. I know Paul is busy, but so is my boyfriend, and his money in the dealership's possession. He deserved a decent explanation.
So, of course, he entertained buying elsewhere at a dealership.
He went to another great dealership, Dave Sinclair Ford in South County, and they bent over backwards, and even offered to give him the $500 that he was worried about losing from Don Brown.
When he called Don Brown and told them he wanted his deposit back, his agent, Paul Bartell, said, "You're not getting your deposit back. You made a deal!" and hung up on him.
Oh, and Don Brown didn't make a deal? How about having the tracker in in six weeks? How about that? How about good customer service and reasonable explanation for the five month delay and the rebates that were or were not what they told my boyfriend they'd be. How about being a professional instead of acting like the playground bully?
Is that legal? If you make a deal to deposit money on a custom made vehicle and the dealership doesn't deliver, don't you then have the option to change your mind? Is is good business to hang up on your customers after you tell them they can't get their money back?
Aren't the dealerships more concerned about a good reputation? I know that my boyfriend only took delivery because he was financially strapped and because the dealership personell, namely Paul Bartell and Tim Ryan verbally ridiculed him. I would've been contacting the Missouri Consumer Protection Agency to let them know about this.
I would've contacted the media. This is not good business.
I happen to work for an organization with over 900 people who make at least $60,000 a year, most whom have very good credit. If my boyfriend doesn't get an apology, I will make sure I tell everyone that Don Brown doesn't stand behind it's word and that a few of their salesmen have the morals and ethical sense of a Mafia hitman. I will tell them that they bully people and try to take money that they have no right to. I believe the very least that my boyfriend is entitled to is an personal apology and free services.
I am not afraid to make a statement on his
behalf. People deserve to know what they are getting into when they buy cars from certain dealerships, and to be aware that some wealthy dealerships have some salesmen with very inflated egos who take advantage of people. I will never buy a vehicle from Don Brown unless this situation is remedied. My boyfriend was treated like a dirtbag, and he wasn't even the one in the wrong.
Melissa
saint louis, Missouri
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