Complaint / Review
Earl Stewart Toyota
Tried to sell as new, car that had been previously sold according to car fax

The only reason we bought this car was because it had a bigger cargo room than the Lexus hybrid SUV, it was a big mistake in my view. We are not favoured buyers as we pay cash. I wanted this car as a birthday present for my husband. We waited almost two months, after we gave them a deposit and negotiated a car with a particular option that I needed due to previous neck injury and severe arthritis, (back up camera). This option was really important for me.

Almost three months passed and they called and said they had our car but, it was coming from another area, had 300 miles on it and being driven and had extra options that we didnt order, they really wanted us to take this car. I felt cautious and Car Faxed the car only to find out it had been previously sold by a dealer in Alabama.

We told them no, we didnt want a car being driven with 300 miles on it no matter what extras it had and we didnt want a car that had been previously sold when we negotiated for a new car...
They were not happy in my view, they then offered us a and at the time I again requested that I have the camera on the "new" car. They told me that the new car would have this option.

Car arrived, this time it was new without 300 miles but did not have the option, salesman Gregg didnt know his product well enough to know or did know and didnt tell us that this option cannot be easily added on later.

We were then told the option could not be added but that he would give us the option at their cost 300 dollars. I said O.K. And asked for something in writing, they assured me not necessary.

We then took the car and waited as advised until the oil change and went in and asked for our camera. Guess what? Greg the salesman no longer works there and evereyone there disavowed any knowledge of any back up camera as part of the deal and told me if I wanted it, it would now be 1,000 and since I didnt have anything in writing, they were not going to accommodate me.
I will never... Never... Ever buy anthing from them again and will tell everyone I know of their unscrupulous business dealings and broken promises.

We have been customers of Lexus for years and own and have owned several. You pay for what you get, I guess. I am going to complain to John Moran group, ie, South East toyota. You can be rest assured.

If anyone else would like to be added to my letter to the Moran group let me know.