Against my better judgment, I went back to Tire Kingdom yesterday. It was Sunday, and my tire had been slowly loosing air for two days. I assumed that I must have picked up a nail. I spoke to the man there, and he pulled my car into the back. He came out about 20 minutes later. He stated, Good news is that you picked up a nail bad news it is on the side wall so you need to buy 2 tires. Since I have had issues with this place before, I called my husband. The clerk became rude and asked why I was calling him. I explained that previously, Tire Kingdom had not changed the oil filters during the oil changes, I since that time, my husband and I always get a second opinion. The gentleman showed me the nail hole and I described it to my husband.
My husband advised me that the tires were still under warranty since they only had 6000 miles on them. I asked them to fill up the tire, and they refused. I then asked them to put on the spare. They did and I tipped them $10.00. The entire time, the gentleman tried to change my mind, when I refused, he went in the back. My car was returned to me about 10 minutes later.
Today, I went to Gerald's tires, where the tires were warranted. They pulled out the tire, and behold no nail hole. Where the nail hole was, there was a slash in the tire. So, my tires warranty was negated.
I had no reason to do this since I would not have had to pay for the replacement. To say that I was upset is the understatement of the year! I purchased the tire and went back to Tire Kingdom. I asked the gentleman if he remembered me from yesterday. He answered yes. I reminded him of the conversation yesterday, and I pulled out the receipt from Gerald's showing the tire was slashed. He then stated he noticed the slash, but he didn't tell me about it because the tire needed to be replaced anyway. He then became argumentative and abusive. I asked for the number to corporate and was given Jason Bowsky, area director. I called and left him a message.
Mr. Bowsky called me back. He stated that Tire Kingdom did not slash my tire; furthermore, he began to threaten me when I told him I planned to contact the BBB, rip off report, and all of their customers telling them of what happened there. He then became abusive threatening to sue me for liable.
I did not ask for the cost of my tire; in fact, I informed them I wanted their practices changed rather than get a refund. This place needs to be avoided at all costs.
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