Paid my car insurance for 1 year in advance. Company also offered payments on a monthly basis, charging $ 4 extra per month.
After 87 days I cancelled and asked for a refund. Company sent me a check which was $ 20 off than what I had to get back. No explanation how they calculated the refund, no other document at all other than the check. Sent letter to my agent. No response. Called agent. He told me that he had forwarded my letter to the company. Called company and asked them to explain in writing how they calculated the refund. Even after 2 month nothing. Called again and again. Customer Service told me that they charged a 10% "cancellation fee" which I never agreed to in the contract and which does not make sense: you get punished for paying in advance and for not making monthly payments instead
Steven
Phoenix, Colorado
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