XpressLube Bait & Switch
On November 8 I took my car for an oil change at XpressLube (8100 Lampson Ave., Garden Grove, Ca. 92841).
Upon arrival I was given a written quote for $ 24.99, which is their advertised special, and the reason why I went there.
When the oil change was finished, and went to pay, I was given a bill for $29.99 plus tax.
I pointed to the clerk that their advertised special says $24.99.
He said that the special only applies to four cylinder cars. However, he could not show where that disclaimer was posted. I checked the banners and the printed material, and nowhere did it state that the special was only for four cylinder cars. Hes only answer was, Thats the Way It Is.
Being on my way to work, I was not able to stay and argue the point.
It is sad that XpressLube uses a bait & switch tactic for a few extra dollars, and lose a customer at the same time.
0 comments