I was a loyal customer with a multi-vehicle policy with Progressive for nearly 13 years with no accidents and full coverage insurance. I had my new SUV stolen from my driveway as I was unloading the vehicle in my front yard, the police were contacted and Progressive was contacted ASAP. I'm disabled from the lingering effects from a Stroke so I'm partailly paralized and can't write.
The Claime rep. Contacted me and proceeded to mail me this volumous folder of paperwork to complete, which I called and explained I would need some assistance in doing because of my disablity. He seemed annoyed but made an appointment to help me fill out the forms. My vehicle was recovered badly damaged about 13 days later and he did not estimate the damages for another 4 days.
Then he wanted to repair the new vehicle with used/rebuilt parts which the manufacture warrenty would no longer cover, I had no way to have the dealer even look at the running gear to see how much damage might have occurred because the wheels were also stolen.
At the 30 day mark, they took away my rental car and there was no bus service in that area of Phoenix and with 115 degree temperatures it would not be wise for stand in that heat and wait for a ride. The AZ. State Ins. Commision did nothing to help, and a State Farm Agent did his best to try and get my problems resolved... Needless to say I dropped Progressive and have State Farm as my carrier.
I just can't believe how insentive people can be, that taking a moment to try and help process a claim on behalf of a paying client becomes such a drudgery and a heartache that after 13 years I have to be the one to change companies, and get no support from my State Insurance Commision... I only hope this guy who handled my claim and was so PUT-OUT by doing his job and helping me be struck down by a massive Stroke like I did and have to deal with rude people like him in the future!
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