During spring I purchased a bike carrier and trailer hitch from etrailer.com. After only one weekend camping trip, the hitch bent to the point that the bike carrier was nearly dragging on the ground. When I contacted etrailer.com with news of their equipment's substandard performance, I was disappointed to discover that etrailer.com did not stand behind its equipment. Etrailer.com invited me to return the defective equipment that I had purchased—but only at my own expense! In my opinion, that is hardly the position that a respectable company should adopt.
Worse yet, when I returned the hitch, etrailer.com took the liberty of deducting outbound shipping and a 20% restocking fee from their overall refund. Thus, I ended up netting $33.14 in return for a hitch that originally cost $159.95.
In conclusion, if you are looking for bike hitches or other auto accessories, I DO NOT recommend etrailer.com.
In my experience, etrailer.com sells defective equipment, and etrailer.com has little concern for the cost or inconvenience that it causes its customers.
0 comments