I was charged an extra $68 "fuel charge" when I rented a car through Hertz, even though I had filled the tank before returning the vehicle. This charge is equivalent to a full tank of gas at their approx. $6 a gallon rate.
While the rest of my experience with Hertz was excellent (got rate quoted online, efficient staff), I am very disappointed by this erroneous fuel charge. I used their after hours drop off service to return my vehicle (I dropped the keys in the drop box and didn't have an official checkout) and therefore did not notice that they had applied an extra charge until I saw my credit card statement.
I immediately called the local Hertz location and was told that they would investigate my complaint and call me back. I still have not heard from them. I then called the Hertz 1-800 number and was told that they would credit my account the full $68 but the credit has not yet come through.
I can only think that Hertz routinely applies this charge, particularly when using express drop-offs, and waits for the customer to complain. Not only are their fuel charges extortionary but to be subjected to them when I returned the tank full is outrageous. I should have received an apology and immediate refund but instead was shuffled through multiple operators and have yet to see my situation resolved. I advice all customers to keep their gas receipts as they are necessary to dispute false gas charges.
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