Complaint / review text:
My mom, a 74 year old senior citizen, was totally ripped off by Guy Scmidt Automotive when buying a new car. I went shopping with my mom to find a new car for her to be driven around to doctor's appointments etc. She wanted a good deal as she is a senior citizen on a limited income. They had a prior year, but new, Pontiac listing for $36,000 that they told us they would take a $10,000 price reduction on since it had been on the lot for awhile. My uncle went with my mom to purchase the car as she had cataracts and had trouble seeing and also is not too swift with numbers. After negotiating for awhile, they agreed apon a down payment of $7500 with a balance and total finance price of $20,000 with payments of $572.00 for 35 months. My uncle looked around at cars outside while they drew up the paprework and they then called in my mom to sign the paperwork. She was told her payments would be $572.00 like they agreed and signed the papers and my uncle drove the car home for her. No one thought to look at her paperwork as she had purchased several cars from them over the years and thought they were reputable. My mom then had to go for cancer treatments and needed to get a more comfortable car to drive in and wanted to trade in her sporty Pontiac and get a luxery car. We knew she was in good shape as the Pontiac should have been almost paid for in full. But when we took out the paperwork we were shocked to discover that instead of $27,500 and $20,000 financed, the actual purchase price was $37500 and yes her payments were $572 but not for the 35 mos that they had agreed on but for 59 months! Not only was her car not almost paid for, but she still owed over $24000 on a car only worth about $10,000! We were all floored!!!
I know that it is the person that is signing the contract's responsibility to read and make sure everything is correct before signing a contract but this was a 74 year old lady with cataracts! They had agreed on a price and payments beforehand. They showed her that she was making the same payments but didn't tell her that they had raised the price of the car $10,000 and added 2 more years worth of payments! Come on! There is no way that could be a simple mistake on the part of the dealership! They committed fraud and totally ripped off an old lady. There is nothing lower than that!!