We purchased our Gulfstream Tour Master in October. The Day/Night shade behind the driver was damaged, the doors/racks were missing from the side-by-side fridge, and several cosmetic items were promised to be fixed right away. We closed one week later, but we refused delivery because they scheduled only 90 minutes (prior to their closing for the day). The 'service department' could not show us how to operate the bus, including doing basic things like setting air-pressure or preparing it for motion. We ended up taking delivery 3 days later, scheduling our first service for a week later. They said that Gulfstream backordered the shade and other parts.
After checking frequently, a new person working at the shop said the parts were never ordered and he claimed to place the order over again.in the meantime, we took several trips December in the RV. The fresh water tank broke loose from the flooring bracket, the shower leaked, the showerhead malfunctioned, the ice-maker spewed water all over the freezer. All of which were added to the warranty list. Longview fixed the water tank right away, along with other nit-picky things on the delivery-punch list. The side-vew mirrors would not stay adjusted in weather cooler than 30 degrees.
After writing letters to the owner and Gulfstream, weak attempts were made to rectify a few of the problems. The deal was to wait until all of the parts were received, then Longview would pick up our bus, fix it and return it within 2 weeks. We took another trip to KY. The water tank broke again, this time flooding the basement. I temporarily put the tank back in place using 4x4s. They picked it around June 4th. Gulfstream recommended replacing the sideview mirrors, but failed to ship the wiring harness. After 6 weeks, I went to retrieve my jack from the basement. Longview Service said the water tank had been fixed, yet when I opened that section of the basement I could clearly see the 4x4s I put in place were still holding up the tank. The lies, incompetence, and lack of support from the management is appalling.
I recommend anyone in the Florida area visiting LazyDays RV before buying. My brother bought from there. The delivery and service they received makes us really regret buying from Longview. And, really, Gulfstream isn't much better.
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