I'll never Utilize U Haul Again
Behrouz Roomiany - July 24 07
I've not obtained any solution back nonetheless!
1) Tursday September 12th - Our first email
I created a reservation to get a truck on 06/14 with karen at u haul department in bakersfield.
I informed her my location is monroe, california. She stated that she can't discover monroe within the checklist and he or she desired to understand if we've u haul area in monroe. I informed her that I am confident that there's one inside.
She still was informing me that she can't locate something for monroe. Lastly she explained that she'll place dallas as my destination-but I will fall the truck down in monroe easily noticed a u haul area.
Couple of days later after I was sighning the paper-work, i questioned her again concerning the location and he or she again asured me that so long as i return the without any more milage or less quantity of gasoline there's not a problem.
Today i check my charge card online and that I realized that there's one more $553.30 cost from u haul department in monroe, california.
I called the bakersfield department and and that I spoke to may mallwood. She launched himself whilst the supervisor helper. She stated you cannot do any factor since you sighned the agreement for dallas not monroe. I described what had happend at length. But she claimed she can't do any point about this. I required to keep in touch with the supervisor but she stated she's not in. Then she set me on-hold and after couple of minutes she returned online and explained that she may return the costs in to my consideration but u haul needs to alter the location today from dallas to monroe that has various charge and it is a lot more costly.
In my experience it seems like u haul team created an error but I've to cover it. Customer support for the reason that area is terrible. I note only handful of them:
1- The truck that I acquired was filthy and wasn't cleaned. Windshiled was high in dead insects. While i note this to felisha, who's the ton work, she stated that they're brief in team and that Iam alone in below. She was worrying about bill mcthrow who's the supervisor/operator. Lastly they didn't clean the truck. I've images and video movie.
2- I had been guaranteed a locker for that freight. After I requested karen, she visited a man who had been addressing for that supervisor and he explained "we-don't have any locker, get one".
3- I needed to place my vehicle on transporter. I requested felisha if anyone may show-me just how to secure the vehicle about the transporter. She stated "while you can easily see I am alone and I've virtually no time to exhibit you this. You are able to visit support division and obtain support. Client security isn't an issue for this u haul department.
4- We found inspectin component and again I had been informed to-go out and do the examination oneself and indicate the natural linen. I did so it-my home and that I wrote it along.
It was the toughest u haul customer support that I have ever seen. Your online site claims that I'll receive a respound with-in next 24 hours. I really hope so.
B. Roomiany
2) July 12th - first react
Expensive w. Roomiany,
Thanks to take the full time to contact us relating to your rental issues. We apologize for that issues experienced and any distractions due to this issue.
Your conversation continues to be submitted towards the workplace accountable for the region by which your circumstances relies. We've required they evaluate your circumstances and contact you in two business days.
Client satisfaction is essential to the success. Again, we enjoy you getting this issue to the interest.
Truly,
Katy arnold
U haul customer support
3) Mon september 16th - my second email
Hello katy,
Thanks your reaction to my email. You've described that with-in next two business days u haul may contact me. I received your reaction on thu, 12 jul. Nowadays is mon and that I haven't obtained any reaction from u haul yet. Please allow me to understand exactly why is that?
Regards,
B. Roomiany
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