Outstanding Nissan of Carson - 1505 East 223rd Street Carson, CA 90745. Cost Free: 866-836-6666 Phone: 310-835-1178
I should inform you how disappointed using the support that I've obtained at Exceptional Nissan of Carson. I have possessed several vehicles in my own evening and several Nissans, but this really is without doubt among the toughest support divisions I've experienced. To begin with, I simply got a completely new vehicle set for two issues that shouldn't have occurred. We bought a 2006 Nissan Altima SE-R in the dealer in late 2005. Middle, the vehicle begins showing the oil-pressure is falling. I go set for support and that I am informed that it had been a defective measure. The measure is changed and that I obtain the vehicle back. Again, following a couple of days, the oil-pressure is again falling per the measure. I take it in again, and that I am informed the support department. Would perform an oil consumption test. They'd place anything about the vehicle to tell them when the price of usage is irregular. Meanwhile, during all this backwards and forwards, I've to keep arriving a departing my vehicle without provided a loaner or anything. I approved that at that time since I had been informed that because itis a small issue, and also the vehicle is "drivable", then it couldn't be supplied. Right after, I provide the vehicle back and affirmed, the vehicle IS eating gas. Searching on the web, I observe that it has been an issue having a number of Altima SE-R V6s with 6MT and Infiniti G35 coupes with 6MT. Excellent! THEREFORE today what? I had been informed by my support consultant Carl, that Nissan may purchase an engine, but Exceptional Nissan wouldn't give a loaner since the vehicle was "drivable". Which was 12/27 and that I have been provide the vehicle in since March in the indication of the very first issue. Meanwhile, the following week after I [acquired my "drivable" vehicle, that I've to place gas in around I've to place gasoline inside it, begins producing knocking looks underneath the cover. This occurs on the weekend, Sunday evening to become precise. Once more, I've to fall my vehicle down in the early-bird fall at Exceptional Nissan of Carson, obtain a friend to take-me towards the Long Beach Airport to Business-Rent A Car (Since that's the only real spot to rent an automobile 9:00 pm on the Sunday) since I want a "DRIVABLE" vehicle to visit function the following day. THIS 2006 ALTIMA SE-R-V-6 ISN'T DRIVABLE! The rate where it uses gas is growing each time i-drive it!!! I actually donot understand when and wherever this motor will ultimately GRAB UP! I contact Carl the support consultant, that following Monday morning. I told him the vehicle is producing sounds which is not drivable. He claims the new alternative motor is on purchase and you will be in since it is just a guarantee work. I advise him in those days of the rental that I'd to obtain, and he advised me that they can look after the rental since I have first got it from Business plus they employ Business. I then maintain that rental using the requirement that they can look after me. Months and months pass and we're directly into March. All calls towards the dealer get unanswered, and lastly following a determined try to achieve my support consultant, he shows me that I have to contact Nissan One and protest concerning the motor getting to extended. I contact Nissan One 2/20, plus they make sure it had been as much as the DEALER to supply me with anything to generate and they'll be engaged with changing the motor. I talked with Jason at x57864 of Nissan One, and he offered me the Document# 5624224 for my criticism. It was a vintage situation of "moving the dollar". Lastly 3/18, nearly a few months after it had been requested, the motor is available in and it is mounted within the vehicle. I return the rental exactly the same evening and provide the bill to Exceptional Nissan of Carsonis support supervisor Manny Casillas and also the support consultant Carl. Manny later informs me that Exceptional Nissan of Carson WON'T purchase my rental! After I had been guaranteed payment in the support consultant Carl and obtained verification from Nissan one which it was a dealer obligation, they claim "No". It wasn't my problem they motor eaten gas and was faulty. It wasn't my problem the SE-R motor was on backorder from Nissan. I purchased a fresh vehicle using the requirement that I really could generate a reliable and trusted vehicle backwards and forwards to work and house. I thought within this item which it'd be secure for my loved ones to push and trip in. I thought this devastating deficiency could be managed using the greatest quality of customer support. I had been dead wrong. Today I've been caught having a $1600.00 rental statement, a Chrysler Sebring for God stakes, and also the dealer has tricked me. I contact every Nissan point-of contact open to me, with no one is attempting to listen to me or provide me payment. Whilst the happy owner through the decades of the 1990 Nissan 240 SX, a 1989 Nissan Maxima, a 1991 Nissan Maxima, a 1994 Nissan 300 Z, a 2001 Nissan Maxima, a 2003 Infiniti FX35, along with a 2006 Infiniti G35 car, I get NO NISSAN/INFINITI LOVE?! I've purchased Nissans and Infinitis the majority of my driving existence, so that as a person often around, I don't deserve this therapy. I'll not purchase another Nissan created automobile and certainly will decrease others I understand from performing exactly the same till Nissan measures up and protects company. I really hope this posting may talk through me to others. Perhaps today somebody may notice me... Or possibly not.
Regards,
Thom California
Backup:
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Mmelendez AT superiornissan.net
Tmartin AT superiornissan.net
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Lily AT superiornissan.net
Mmelendez AT superiornissan.net
Webmaster AT NissanUSA.com
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