I was looking for a drive shaft for a '92 F-250. Thoroughbred responded "we have it" (which is a crock... They'd respond similarly if you asked for a thumbscrew for an antelope, I've found out since).
Called on April 8; put on hold for 20 mins; some ditz—who could barely manage one train of thought, nevermind the 3 conversations she was trying to have simultaneously— finally picked up; yeah, we'll ship it out tomorrow (Friday)—how's $200 sound? $180 sounds better, I said; $180 we agreed. "I'll ship it tomorrow—it'll be there Wednesday. Call me back Monday for tracking number". Called back..."too busy now, I'll call you back". Of course, she never did.
Friday comes, no part, no call. I called them back..."if you haven't shipped this already, cancel my order; I've found someone that will rebuild the old drive shaft here is town for $150"."Um, yeah, well, duh, ummmmm, I'll have to see if it's been shipped; I'll call ya back". Surprise! He returned the call within 30 minutes. "We don't have it; I'm refunding your credit card". (I dropped the old shaft off at Brakes, Inc in Raleigh, NC at noon... The new shaft was ready at 4pm! Great folks to work with!)
That was April 13... No credit as of today, May 25. Just called..."we shipped it April 17th; the reason we haven't refunded your money is because you haven't sent it back". Nonononononono... After reminding him that it was HE who said "we don't have it/never shipped" he agreed to refund (again)."I've got your CC#; I'll take care of that now". I'll report back whether or not he did.
By the way, I called my CC company this past Monday when I noticed the charge hadn't been refunded, and I just called them again to let them know what's transpired today. It's always good to have a 'track record' with the CC company, particularly when there's a very good change you might have to involve them in a dispute.
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