Last month my 91 Acura Legend started pulling to the right, the first people i knew that did alignment were Pep boys, never dealt with them before so i was in for a surprise.
Went in asked for an alignment job waited 4 hours for them to tell me half-way through that i need some parts that are wearing out so the alignment cannot be done to a full 100%
They asked if i wanted to still try and fix it i agreed. When i left the car was pulling to the right so bad that i almost had to be turning left to go straight on the way back home.
Two days gone by and i heard of this mechanic in Dallas so i went to Dallas and talked to him he didn't do alignments at his shop so he sent me to Plano Tire Company, since he knew someone there who did great alignment jobs.
Plano tire saves my ass. This guy did it in 45 mins came out and said look i did all i could test drove it and its still pulling a bit but its MUCH better then before. I was satisfied even tho the car wasn't fixed, it was better. And he also discovered i have a bent lower control arm, great guy.
Pissed off at Pepboys i went to them on a saturday and asked bluntly why to shops can have the same equipment same trained professionals, and one shop can do it and the other just bullshits it throught. The Asst. Mngr just kept pointing out to me on my pepboys receipts that they warned me about the possible consequence, and i said yes i can read that but still why did PTC achive it and you couldnt. "well up uhhhhhh" all he could say. And also my friend tell me how you guys didnt notice a major problem like a bend lower control arm?"well the lower control arm and ball joints (which they recommended me to replace for $700) are the same component.
Moral of the story. If you are looking for a trustworthy auto shop, PEP BOYS is not who you want to go to.
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