I have read other reviews and found 1 thing to be a FACT. The customer service is horrid. First line contacts are rude and supervisors reply in email with the same negative "Valued Customer" answer.
I asked them to take that description out. False advertising!
I was making reservations and once done, I received an email for a $25 roundtrip discount for each person. The email sale was for 24 hours. They send it 2 hours after it had begun.
I thought they would be great about it since I am a FF. They made up technical excuses (invalid because I am at Email Administrator), and would offer no help... None!
I don't need the $50 but they have NO customer service.
Really scares me to continue to fly with them after what I have been reading!
0 comments