I was on title to a truck my x-wife had.in the divorce she was to refinance in her name, but instead she left it on the side of the road and it was towed to an impound yard. Know one told me the truck was impounded until her check for her 09 payment bounced on 10/12. At that time Chrysler informed me the check had bounced and I offered to submit to them a new payment, but the refused to take it. They also informed me the truck was in an impound yard and had been for 28 days.
I was surprised and told them I would pick it up and pay the charges the next day after work on 10/13. They agreed not to pick it up and I went to get it as I said, but they got there first thing in the morning and repossessed it. I called them and asked them to give the vehicle back and accept my payment yet again, but they refused.
The manager was very harsh about it and told me I could only get the vehicle back if I paid the loan in full. Remember, this was a loan that never had a late payment and no payment would have been late if they had accepted the payment I offered. As it was I realized two days later I could make a payment online with out this guy knowing, so I did. This meant the payment was late for one business day and they repossessed it.
Then after I made the payment plus the following month's payment I received documents in the mail stating my rights for redemption. The document clearly said I could redeem the vehicle if I paid another $1400 dollars. I immediately paid the $1400 dollars and then called them to redeem the vehicle, but again they told me I had to pay the loan off.
At this point I was PI*ED, so I filed a complaint with the better business bureau. I tried to contact Chrysler for several days after and only got recordings saying I had to send in several item to recover a vehicle, so I faxed these items in and tried to contact them again, but was unable the get past the perpetual hold loop they put you in on the phone.
At this point a month had passed and I finally got through and was told I didn't send in all the information, so I faxed the same info again and they told me I had to pay more money so I did. Then I was told again that the truck was not up for redemption and I told them they had just extorted $2000 dollars out of me leading me to believe the truck was going to be returned and then refused to return the truck. I also let them know they had reported to the credit bureau that I voluntarily surrendered the vehicle when I didn't give anything up voluntarily and the just took a 750 credit score and dropped it to 550 for no reason other than the manager (Zack Parks) Had a wild hair up his butt that day.
I was then transferred to another representative and she said the vehicle is now being reinstated, but I would have to fax the same information to her again and send them another month's payment. I sent the info and the payment and today 12/12, two months later, she released the vehicle to me then informed me that I can pick it up in Riverside California and that I would have to pay the two months storage fee at the auction house.
Now I don think I am unreasonable, but I live in Arizona and can't get off work to get the truck from another state and I don't think I should have to pay for storage when they intentionally drug out the whole process for two months to run up another $2000 dollars in storage at an auction the vehicle should have never been at in the first place.
They have done everything in their power to cost me as much as possible and to be as vindictive as they could when the vehicle should have rightfully never been repossessed in the first place.
At this point I have to give up the vehicle because I can't get there to pick it up. I guess I will just take the money they want for storage and sue them.
Don't ever buy a Chrysler product!!
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