When I purchased my vehicle in April I purchased insurance with Acceptance Insurance (William Burgess, Underwriter). I was quoted a monthly fee of $167 by Mr. Burgess. However, when I received my first statement, it was for $206! I called the main office in Nashville, and they didn't have a clue what happened. I called Mr. Burgess and he told me to go ahead and pay the $167, and he'd get the bill straightened out. Well, the following week I received a bill for the difference of $167 ($39).
I called Nashville again, and asked them had Mr. Burgess called to straighten the bill out with them, and they said he had not done so. I explained my the situation to the customer service rep. I was told to call back later in the week so that Mr. Burgess could be contacted. Well, later in the week after I called back, I was told by same customer service rep (rather nastily) that they in fact have an application with my signature on it with a quoted price: $192 per month. Okay, now I smell a rat! I would never have purchased car insurance at that price!
I made call to Mr. Burgess again, and he stated he quoted me a monthly fee of $178 not $167; and he doesn't know where the $192 came from. Seems to me that there is dishonesty and deceptive practices with this company. Fortunately for me, I let the insurance cancel, because they were not going deceptively get $200 from me. Consumers Beware!
Yolanda
Memphis, Tennessee
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